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Encounters with doctors: quantity and quality

K M Nicol

J Devereux

M A Cornbleet

Marie Curie Centre Fairmile, Edinburgh

Continuity of care and the large numbers of health care professionals who deliver that care are issues that frequently concern patients and their families. This study examined the number of doctors encountered by 50 patients, during the period of their cancer care. This ranged from 4 months to 26 years, with a median time of 2 years and 4 months. The doctors included in this number were general practitioners, doctors met during hospital inpatient admissions and when attending outpatient appointments, and doctors at the hospice. Descriptive statistics are included detailing the total number of doctors encountered by patients; the number met by patients within the first year of their cancer care; and the average number of new doctors met each year.

The minimum number of doctors met was 13, maximum 97 and median 32. Notable examples include one patient who met 31 doctors during a 6-month period, and one patient who met 73 doctors during a period of 2 years and 1 month. Patients in this study with a history of less than 1 year met 28 doctors on average.

Semi-structured interviews with these patients were conducted adopting a qualitative approach. Patients were asked about their recollections of the doctors they had met during their cancer care and what value they attributed to these encounters. Interviews were subject to thematic analysis. The major themes to emerge were: continuity of care, the provision of information and explanations and honesty in that process, breaking of bad news, the manner adopted by the doctor and issues relating to specialist referral.

The large number of health care professionals, including the doctors quantified in this study, involved in the care of each patient represents a major challenge to ‘seamless’ and consistent communication between those involved.

Key Words: communication • continuity of patient care • patient satisfaction • physician–patient relations

Palliative Medicine, Vol. 13, No. 3, 217-223 (1999)
DOI: 10.1191/026921699668267830


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